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Write to us for any question or technical issue. We respond within 24 business hours.
support@praxyo.comChat with our support team in real time. Available Monday to Friday, 9:00-18:00 CET.
Avvia ChatBrowse our complete documentation with guides, tutorials and videos for every feature.
Go to Documentation →Answers to the most common questions from our users.
From the login page, click "Forgot password?" and enter the email address associated with your account. You will receive an email with a link to set a new password. The link is valid for 24 hours. If you don't receive the email, check your spam folder or contact support.
Yes, you can upgrade or downgrade your plan at any time from Settings > Billing. Upgrades take effect immediately and are prorated. Downgrades take effect from the next billing cycle. You will not lose any of your data when changing plans.
Absolutely. Praxyo uses AES-256 encryption for data at rest and TLS 1.3 for data in transit. We run automatic daily backups with 30-day retention. Our infrastructure is hosted in ISO 27001-certified data centers in Europe, in full GDPR compliance.
You can export your data at any time from Settings > Data Export. CSV, Excel and JSON formats are available. The export includes projects, tasks, time tracking, expenses and all related metadata. For bulk exports, use our REST APIs.
Yes, our support team is available in Italian, English, Spanish, German, French and Polish. The platform itself supports 6 languages and you can switch language at any time from the selector at the top right. Support emails are handled in the language you write in.
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