Cookie Policy

Last updated: 19 March 2026

1. What Cookies Are

Cookies are small text files stored on the user's device (computer, tablet, smartphone) when they visit a website. Cookies allow the site to recognize the user's device and remember information about their visits, such as preferred language, display settings and other preferences.

Cookies do not contain personally identifiable information and cannot be used to run programs or install viruses on the user's device. They are a fundamental tool for the operation of modern websites and applications.

2. Types of Cookies Used

Praxyo uses the following types of cookies:

Technical Cookies (Necessary)

These cookies are essential for the Platform to work and cannot be disabled. They include:

• ✓Session cookies: keep the user's session active while browsing. Expiry: end of session.
• ✓Authentication cookies: keep the user authenticated on the platform. Expiry: 30 days.
• ✓Language preference cookies: store the language selected by the user. Expiry: 1 year.
• ✓CSRF cookies: protect against Cross-Site Request Forgery attacks. Expiry: end of session.

Cookie Analitici

These cookies allow us to collect aggregated, anonymous information about the use of the Platform in order to improve the service. They are installed only with the user's prior consent.

• ✓Google Analytics: analysis of traffic and browsing behavior. Expiry: 26 months. Data is anonymized through IP masking.
• ✓Performance cookies: monitor the platform's performance and identify any technical issues. Expiry: 1 year.

Functionality Cookies

These cookies make it possible to offer advanced features and personalization. They are installed only with the user's prior consent.

• ✓Personalization cookies: store the user's preferences (theme, dashboard layout, sorting). Expiry: 1 year.
• ✓Chat cookies: enable the real-time support widget to work. Expiry: end of session.

3. Third-Party Cookies

Some cookies are installed by third-party services used by the Platform. Praxyo has no direct control over these cookies. The main third-party services used are:

• ✓Google Analytics (Google LLC) — web traffic analysis. Google Privacy Policy
• ✓Stripe (Stripe Inc.) — payment processing. Stripe cookies are necessary for transaction security.
• ✓Intercom (Intercom Inc.) — customer support and chat. Installed only with the user's consent.

4. Cookie Management

Users can manage their cookie preferences in several ways:

Consent banner

On first access to the Platform, a banner is displayed that lets users accept or reject non-essential cookies. Users can change their preferences at any time through the "Manage Cookies" link in the site footer.

Browser settings

Users can configure their browser to block or delete cookies. Below are links to the guides of the main browsers:

• ✓Google Chrome: Settings > Privacy and security > Cookies and other site data
• ✓Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
• ✓Safari: Preferences > Privacy > Manage Website Data
• ✓Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Note: disabling technical cookies may impair the proper functioning of the Platform.

5. Updates to the Cookie Policy

Praxyo reserves the right to update this Cookie Policy at any time. Any significant changes will be communicated through a notice on the Platform or by email. We recommend checking this page periodically to stay informed about the use of cookies.

For more information on the processing of personal data, please see our Privacy Policy.

For questions about cookies, please contact: privacy@praxyo.com.